At Hybrid Legend, our main goal is your satisfaction. If you are not completely satisfied with your purchase, we are here to assist you. This return policy outlines the conditions and steps to follow for returning an item purchased on our website.
- Return Conditions: To be eligible to return an item, please consider the following conditions:
- The item must be returned within 14 days from the date of receiving the order.
- The item must be in its original condition, unused, and undamaged.
- Customized or limited edition items may not be eligible for returns, except in the case of manufacturing defects.
- Return Process: To return an item, please follow the steps below:
- Contact our customer service via email to inform us of your intention to return an item.
- Carefully pack the item in its original packaging or in suitable packaging to prevent any damage during transportation.
- Attach a copy of your invoice or proof of purchase with the returned item.
- Send the package to the address provided by our customer service. We recommend using a tracked shipping service to ensure the proper receipt of your return.
- Refunds and Exchanges: Once we have received and inspected the returned item, we will notify you via email regarding the status of your refund or exchange.
- For refunds, the amount will be credited to the original payment method used during the purchase. Please note that the initial shipping fees are non-refundable.
- For exchanges, we will send you the replacement item as soon as possible, subject to availability. If the replacement item is of higher value, you will be required to pay the difference. If the replacement item is of lower value, we will refund you the difference.
- Exceptions: Some exceptions may apply to our return policy, including items on sale, clearance items, or items that are non-returnable for hygiene reasons (e.g., mouthguards). Please refer to the product description for each item to understand the specific return conditions.
Exceptions: Some exceptions may apply to our return policy, including items on sale, clearance items, or items that are non-returnable for hygiene reasons (e.g., mouthguards). Please refer to the product description for each item to understand the specific return conditions.
